Amsterdam | Full time

Reservations and Revenue Agent

Why Aedes

Good question. It would be interesting if we have afew things in common. So, let's talk about you. And us. Together. 

We love what we do. That’s why we always go the extra mile and have a strong sense of responsibility. We tackle the tough stuff without ever taking ourselves too seriously. It's our real interest that moves us forward and motivates us to develop new ways of thinking. 

When you work for us, we work for you. We want you to be confident, creative, and share our passion for excellence. And we aim to give you the power to succeed. We do this by making you feel welcome, supported, heard and safe in your working environment.

As hotel pre-opening intern you will be part of the asset management team.

What you will do and learn

As we haven’t opened our doors yet, you are in the exciting position to help shape your own department within the Aedes Hospitality department. This means (amongst others) implementing a reservations and property management system in cooperation with the Head of Hospitality and the Restaurant (Hotel) Manager, and deep diving into the system to fully understand and operate it. Being a fast learner is a trait that will come in handy, as we would like to co-develop our hotel tariffs and special offers with you. Once we are up and running you will be responsible for the day-to-day management of- and the go-to-person for room reservations, supporting restaurant reservations, as well as groups and events inquiries and send out quotes accordingly. Your excellent product knowledge allows you to do so, and your commercial instinct helps to increase sales whenever possible. As the first point of contact for our guests, you are your charming self while accommodating them as best as possible, making sure everything runs smoothly but also a true problem solver when it comes to overbookings, guest complaints or other challenges. You are pretty much great like that.

You in a nutshell

  • You bring your personality to work and like to go the extra mile for a smile
  • You are analytical and look to improve wherever possible
  • You have a six sense for sales opportunities
  • You like to create the perfect guest experience from A to Z
  • You are an eager beaver, always looking to discover something new
  • You are hands-on understand that there is no ‘I’ in ‘team’
  • You are quality oriented and have a strong attention to detail
  • You hold sustainability and hospitality close to your heart
  • You are flexible and can adapt easily when needed

Main Duties

  • Implement the reservations and property management system
  • Co-develop and be fully knowledgeable of the hotel tariffs and special offers
  • Responsible for general enquiries, reservations, correspondence and updating guests’ history
  • Ensure groups (buy-outs, room groups or smaller events) are dealt with in a timely manner and approved by the Head of Hospitality before drawing up contracts
  • Train the service team on reservations and rate knowledge
  • Share necessary documentation, summarize relevant- and distribute information to service employees ahead of reservations and groups.
  • Report daily rate changes and revenue corrections ensuring adherence to company policies
  • Maintain and improve revenue levels vs budget
  • Provide analysis of weekly/monthly revenue forecasting
  • Be proactive in the opportunity of improving profitability within the department at all levels (i.e. through controlling wastage, being responsible for the economy of all utilities and resources).

What is in it for you?

  • Fulltime contract
  • Competitive salary
  • Great additional benefits (incl. bike plan, 24/7 mental health, 100% travel costs reimbursement)
  • Steep learning curve, possibilities to grow with us in our other upcoming restaurants and hotels
  • Opportunity to work on a hotel and restaurant opening and to be part of a new brand
  • Healthy and fresh food, and great coffee
  • You will receive all round trainings like barista, cocktail making, wine pairing and host and reception work to expand your knowledge

Like what you read? Let us know by sending a personal note and your CV to info@aedes.co